eNPS is short for ‘Employee Net Promoter Score’. The focus of eNPS is helping you understand how your organisational ambassadorship is tracking. Like an NPS survey your team is regularly asked a simple question, would the team member recommend your organisation as a great place to work. The context for this answer is then requested as a simple short response field. eNPS assesses have your team bought into what your business is doing and where it is heading, are they excited about the future. It highlights issues like do your team understand where the business is heading, do they understand how they can contribute and do they believe in it. The eNPS survey is typically sent quarterly, it only takes a few minutes to complete, but provides a wealth of valuable team insights.
Having collected your eNPS information, it is then how you can analyse the results and use the insights which is critical. intelliHR calculates your eNPS results in realtime. Importantly it separates the responses into the three NPS groups: promoters, passives and detractors. This allows you to visualise how your team is distributed and in particular gain insights into how to better engage the passives and detractors. This is possible as intelliHR allows you to filter the data and visualise the underlying themes for each group. This is where the real gold is, helping you understand why different team groups have engaged the way they have. The value of eNPS is best used in groupings, and you have the tools to investigate individual team trends with just a couple of clicks.
Meaningful conversations between your team members and their leaders will help you build an enviable culture, thanks to the increased trust and transparency delivered as a result of them. intelliHR’s feedback suite supports and nurtures these meaningful conversations by leveraging bottom-up feedback provided through our continuous feedback, eNPS, and sentiment analysis. Not only do these conversations allow your managers to get your whole team on the same page, but they also help provide valuable insights about the team - their challenges, achievements, and opportunities to support their personal development with advice and training.
We’ve built a suite of feedback tools to provide you with amazing analytic insights about your team. Our Continuous Feedback and Happiness Tool is personally focused, helping to facilitate great leader and team member conversations about how they are going, personal development, clearing roadblocks and supporting progress toward their goals. Then eNPS operates to help you understand the state of your overall citizenship, providing critical insight into company-wide and team based engagement. We complete the picture with Sentiment Analysis which is an AI tool that processes all of the responses from your team’s feedback providing you visibility over the emotional tone underlying in them.