Axios needed a way of facilitating people management that would save time and effort and could scale as they did. Find out how they did it with intelliHR.
Founded in 2002, Axios IT is a leading custom software and App development firm, specializing in custom software to transform businesses and help entrepreneurs commercialize online products and services. With a strong national footprint across Australia, Axios assists clients in launching new online ventures through feasibility studies, prototyping, branding and market analysis. Axios services include customer databases, workforce scheduling, process automation, supply-chain integration and enterprise analytics.
intelliHR features used:
Axios needed a way of facilitating people management that could scale as they continued to grow, supporting their people processes with less time and effort and the confidence that no task is left to chance.
Jason Goodridge, Chairman at Axios, is responsible for both technical and operational aspects of the business. Jason knew they needed a scalable solution for people management: although they already had relatively sophisticated people processes, the processes were manual and they lacked a centralized, purpose-built system to manage HR, feedback and engagement activities.
“The value our staff can generate for the business exists far outside of paperwork,” Jason says. “While the activities associated with people management were important, the way it was being conducted was too manual, wasting valuable time and energy. The outcome was important but the method needed refining: we needed a solution to eliminate manual processes and paper-shuffling.”
Jason and the Axios team were initially attracted to the intelliHR product due to its purpose-built HR functionality and ability to streamline workflows, but what they found when they started using it was so much more.
After conducting performance reviews every six months using editable documents and DocuSign, Axios needed a simpler, more efficient, and effective process with less manual follow-up for busy leaders.
Gathering information from both employees and their peers was a key challenge within Axios’ review process. With feedback transcribed into documents, critical information was often lost. Goals were housed in disparate documents, and continuous feedback was not effectively captured.
Additionally, reviews required a significant investment of time and effort from only a handful of leaders, creating a major drain on senior staff.
Through intelliHR’s versatile and customizable forms, the team has reduced the amount of back and forth email in their performance review process, confident in knowing that information is being lodged in the right place (and thrilled to not have to do it themselves manually!). Jason and the Axios team use the form design tool to build beautiful, custom forms that look and feel like the Axios brand, but are easier to for staff and managers to distribute, complete and store in one centralized source of truth.
Axios also built dedicated check-in forms that get automatically distributed to their technical staff every week and every six weeks, enabling them to capture different inputs for differing roles and requirements. “We love the customization aspect,” Jason says. “The forms help us ensure that information is lodged and stored in the right place, in a way that is meaningful for our business.”
This info feeds into employee performance reports, which are now aggregated automatically within intelliHR, reducing dependency on emails or personal notes. “Instead of looking back and trying to connect the dots on employee performance across the last twelve months, the performance reports now allow our managers to generate a summary of an employee’s goals and achievements in a single view,” Jason says.
With a culture of continuous feedback built into their business, Axios already had proven processes in place to provide feedback and recognition to staff, but they were manual and time-consuming for senior staff. Jason explained to us that by using intelliHR’s flexible, easy-to-use forms for feedback requests, Axios could customize and template the forms for different departments, creating a more personalized experience for staff, and better visibility for leaders.
In the six months since onboarding to intelliHR, Axios staff have filled in over 1,800 forms in the platform, and they’re just getting started! They use the feedback forms feature to drive a variety of activities in their business, and intelliHR automatically integrates the information captured into the various features that Axios use, including performance reviews, employee check-ins and skills mapping.
Of the 1880 forms completed, this includes:
“Feedback is such an important tool to drive continuous improvement, and one that Axios has always valued. By using the forms feature, we’ve been able to automate many feedback processes, including that of recognizing our hard-working staff,” Jason says.
Lauren Scholtz, Axios’s intelliHR customer success manager commends Axios for its focus on employee recognition.
“Axios’ use of the forms as a recognition tool within their business is such an important tool to build employee engagement,” she says. “Given how widely the platform is used across multiple areas, seeing 1 in 10 forms used for recognition is a testament to Axios’ commitment to their people.”
To assist with strategic planning from both a financial and human capital perspective, Jason needed to identify which skills were business-critical and where skills were lacking. For a scaling business, this identification and visibility is key to future workforce growth and acceleration.
To achieve this, Jason leveraged intelliHR’s skills mapping feature, which enabled him to easily map out skills and get a clear picture of the movement and growth of skills in the business over time, allowing for informed and targeted upskilling and training.
In the six months since onboarding to intelliHR, Axios have used the platform to automate processes, drive employee engagement, identify skills gaps internally, and reduce the manual effort required for performance reviews.
Moving forward, Axios plan to use the platform to drive more transparency over customer relationships, which will assist with project management and ongoing customer consistency.
“Bringing in this platform has been invaluable for Axios.”
“The platform use and workflows made sense. It’s straightforward and intuitive and we are really excited to see what comes next for us with intelli helping us drive best-practice HR within our business.” Jason says.
“In any instances where we’ve needed support along the way, the intelliHR team have been responsive and helpful. We loved the design thinking approach to implementation in particular, and how it focussed on areas that added value. – Jason Goodridge
Lauren Scholtz, Axios’s intelliHR Customer Success Manager says that intelliHR’s design thinking approach, as well as the whole onboarding experience and customer success, are a key point of difference.
“We take our customers’ requirements seriously and through a proven approach, work hand in hand to get them set up and familiar with the platform. By the time we finish onboarding, our customers are in love with the intelliHR platform, and excited to put it to use in their business! We thoroughly enjoyed working with Axios to streamline and centralize their people management process and can’t wait to see what comes next.”
intelliHR is a people and analytics platform helping HR, leaders and managers enhance performance, culture, engagement and retention. With powerful automation and real-time analytics, see how the platform works today.